HCA 675 Discuss your viewpoints on the question of whether patients can adequately understand and judge the quality of the health care services they receive

HCA 675 Discuss your viewpoints on the question of whether patients can adequately understand and judge the quality of the health care services they receive

HCA 675 Discuss your viewpoints on the question of whether patients can adequately understand and judge the quality of the health care services they receive

The question of whether patients have the ability to understand and judge the quality of health care services that they receive is one that is shrouded in debate. At an individual level, I believe that the inputs provided by patients are fundamental to the improvement of the services that are offered at facilities. However, they do not have the ability to adequately judge and understand the quality of health care. Health care services are presently patient-centered; nevertheless, judging and understanding various quality metrics require evidence-based knowledge, which patients do not possess (Berkowitz, 2016). The patients only have the ability to offer their perceptions of the quality of services that hospitals offer. The management of the hospitals will then adopt the perceptions and target the required metrics so as to improve the quality of services. For instance, quality of services entails various aspects such as patient satisfaction, readmission rates, mortality rates, and nurse response and empathy among others. Therefore, whereas one patient may require constant attention from nurses, another one may not require that. As such, the issue of the quality of services offered by a facility becomes subjective. The first patient may lambast the quality of services that they receive while the second patient may be satisfied with the services.  Moreover, hospital readmissions may be caused by extenuating circumstances that may have nothing to do with a facility. As such, some patients may use that to claim that the facility’s services are of poor quality yet the reality may be different. Therefore, based on the subjective undertones of patient satisfaction, it becomes clear that patients cannot be wholly relied upon to understand and judge the quality of health care services.

However, the current situation could definitely undergo an improvement. One of the ways of improving the situation is to educate patients on the parameters that are fundamental to measuring quality of services. One of the most important parameter is of course their objective assessment of services. Secondly, an objective assessment of nurse response and the incidences of certain areas such as delays in admissions and adverse events such as wrongful prescriptions also matters (Hanefeld, Powell-Jackson, & Balabanova, 2017). By understanding the interplay between these parameters and the quality of services, patients will be able to objectively judge and comprehend the quality of services offered by health care facilities.

References

Berkowitz, B. (2016). The patient experience and patient satisfaction: measurement of a complex dynamic. The Online Journal of Issues in Nursing, 21(1).

Hanefeld, J., Powell-Jackson, T., & Balabanova, D. (2017). Understanding and measuring quality of care: dealing with complexity. Bulletin of the World Health Organization, 95(5), 368.

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You make very substantial points concerning the issue of health care quality vis-à-vis patient satisfaction and the

HCA 675 Discuss your viewpoints on the question of whether patients can adequately understand and judge the quality of the health care services they receive
HCA 675 Discuss your viewpoints on the question of whether patients can adequately understand and judge the quality of the health care services they receive

ability of these patients to determine the quality of care. Indeed, hospitals can adopt the usage of certain standardized and valid tools so as to ensure that patient satisfaction is measured. The various metrics of patient satisfaction are thus useful in judging the quality of care that is offered to patients. Therefore, from that perspective, it would be assumed that patients have the ability to accurately judge the quality of services offered to them.

Thank you for making an important point concerning the issue of a patient’s ability to make judgment concerning the quality of services offered in hospitals. The adoption of evidence-based practice plays an important role in the determination of the quality of health care. As a consequence, it is the physicians and health care professionals who have the capacity to make the decisions in a manner that is not judgmental. Indeed, educating patients about the kind of metrics to consider and their role in evaluation of quality still relies on evidence-based practice. Therefore, whereas the patients can help in providing important information about quality measures, hospitals cannot wholly rely on them as they are subjective opinions in most cases.