NRSG 314 Outlines the application of CQI practices to a safety issue that a medical facility is currently experiencing

NRSG 314 Outlines the application of CQI practices to a safety issue that a medical facility is currently experiencing

NRSG 314 Outlines the application of CQI practices to a safety issue that a medical facility is currently experiencing

Continuous Quality Improvement

Every organization strives for operational and care excellence. Attaining excellence requires programs for continual improvement in service delivery, leading to continuous quality improvement (CQI). CQI is vital for patient safety and patient outcomes. First, CQI programs target care improvement leading to practices that enhance patient safety and, in turn, promote positive patient outcomes. Secondly, CQI seeks to standardize organizational processes to attain predictable results, promote compliance with standards, and encourage the integration of clinical guidelines that enhance the quality of care and patient safety outcomes (Hill et al., 2020). Moreover, CQI involves improvement strategies that involve evaluating and measuring outcomes or how the organization meets its care objectives. The evaluation helps identify areas that require improvement in processes and procedures to enhance quality, patient safety, and positive outcomes. By improving healthcare delivery and positive outcomes, CQI promotes a high quality of life for the patients and cost-effectiveness that leads to patient satisfaction and reduced healthcare system usage, for example, readmission (McCalman et al., 2019).

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In my clinical experience, the health organization implemented a program to reduce patient wait time in the

NRSG 314 Outlines the application of CQI practices to a safety issue that a medical facility is currently experiencing
NRSG 314 Outlines the application of CQI practices to a safety issue that a medical facility is currently experiencing

outpatient department. This program was implemented due to an outcry by patients that they were waiting too long to be seen by a primary care provider and other services such as pharmacy. The complaints were confirmed through an observational study and survey of clinicians and patients. The program, which was set to reduce wait time, involved staff training and eliminating procedures that seemed to slow down the consultation process. For example, some consultants would spend more time than necessary with a client on matters that added no direct value to the treatment and recovery of the patient.

 

References

Hill, J., Stephani, A., & Sapple, P. (2020). The effectiveness of continuous quality improvement for developing professional practice and improving health care outcomes: a systematic review. Implementation Sci , 15, 23. https://www.doi.org/10.1186/s13012-020-0975-2.

McCalman, J., Bainbridge, R., & Bailie, R. (2019). Continuous quality improvement and comprehensive primary healthcare: a systems framework to improve service quality and health outcomes. International Journal of Integrated Care, 19(4), 436. http://www.doi.org/10.5334/ijic.s3436.